Jefferson County Departments
Emergency Communications
About Emergency Communications
The Jefferson County Emergency Communications Center (ECC) answers emergency and non-emergency calls 24 hours a day, 365 days a year. Dispatchers coordinate responses among law enforcement, fire, and emergency medical services, helping protect lives and property throughout the County.
Located in Bardane, the ECC uses advanced communications, mapping, and dispatch technology to support emergency responders and connect them with surrounding public safety agencies.
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Our Mission
To provide prompt, courteous, and professional emergency communications that help save lives, protect property, and make Jefferson County a safer place to live, work, and visit.
Computer-Aided Dispatch (CAD)
On September 8, 2014, Jefferson County Emergency Communications implemented a Computer-Aided Dispatch (CAD) system for the Emergency Communications Center. The initiative also included a Records Management System for the Sheriff’s Office and a Mobile Data System to support public safety response agencies throughout Jefferson County.
A History of Service
Jefferson County’s centralized dispatch service began on December 27, 1960, coordinating radio communications for local fire and police departments. Since then, the center has evolved alongside emergency communications technology.
Key milestones include:
- 1960: Centralized radio dispatching begins with four dispatchers.
- Mid-1980s: Countywide 9-1-1 service is implemented.
- 1998: Enhanced 9-1-1 provides dispatchers with caller location and callback information.
- 2001–2005: A standardized County addressing system and mapping technology improve emergency response.
- 2003: The ECC earns Emergency Medical Dispatch accreditation, supporting dispatcher-guided medical instructions.
- 2008: The center moves to its current facility and joins West Virginia’s statewide interoperable radio network.
Today, the ECC coordinates communications for law enforcement, fire departments, and EMS while supporting collaboration with neighboring public safety agencies.
Have Questions?
Contact us to learn more. We’re happy to help!
Emergency Communications
304-728-2100
In an emergency, call 911.
Fax: 304-728-0779
FAQs
Find answers to the most common questions asked.
Address
28 Industrial Blvd., Suite 100
Kearneysville, WV 25430
Hours
Monday-Friday: 9:00 am – 5:00 pm